VALLEY FORGE, Pa.--(BUSINESS WIRE)--Oct. 17, 2013--
Good Neighbor Pharmacy®, a network of more than 3,200
independently owned community pharmacies across the United States,
achieved the highest customer satisfaction ranking among chain drug
stores in the J.D. Power 2013 U.S.
National Pharmacy Study℠. The pharmacy network was previously
awarded with the honor in 2010 and tied for the recognition in 2011.
The syndicated study, now in its seventh year, measures overall customer
satisfaction. The results are based on the experiences and perceptions
of pharmacy patients. The key factors that contributed to customer
satisfaction include: prescription ordering; store; cost; non-pharmacist
staff; and pharmacist. The 2013 National Pharmacy Study was based on
responses from more than 13,500 customers who filled a new prescription
or refilled a prescription during the three months prior to the survey,
which was fielded between July and August 2013.
“Good Neighbor Pharmacy is honored that our owners and
pharmacists have again been recognized by their patients for their
commitment to providing superior customer satisfaction,” says Scott
Robinson, group vice president of Good Neighbor Pharmacy. “Our
independent pharmacists play a vital role in their patients’ healthcare
and we are proud to support them in providing an unmatched level of
personalized care through our valuable services, such as our
immunization program and Prescription Savings Club. In an ever-changing
healthcare industry, we look forward to continuing to work with our
members to bring them the resources they have come to trust and rely on
from Good Neighbor Pharmacy to remain competitive and best serve
“We know our patients by name – they’re not just a number. We are good
neighbors, and we open up our doors so that patients can experience the
difference in the care and service a Good Neighbor Pharmacyprovides.
This recognition is a demonstration from them that we, as community
pharmacists, practice pharmacy the way it was meant to be,” said Roger
Accardi of Accardi Clinical Pharmacy in Orange City, FL, a longtime Good
Neighbor Pharmacy member and 2013 Good Neighbor Pharmacy of
To learn more about Good Neighbor Pharmacy, visit GoodNeighborPharmacy.com
Learn more about J.D. Power at JDPower.com.
About Good Neighbor Pharmacy
Good Neighbor Pharmacy, an AmerisourceBergen (NYSE: ABC) program,
is a network of more than 3,200 independently owned and operated
community pharmacies. Good Neighbor Pharmacy members are
committed to providing counsel and support to their patients, helping to
improve their health and safely manage their medications. For more
information about Good Neighbor Pharmacy, visit www.GoodNeighborPharmacy.com.
AmerisourceBergen is one of the world's largest pharmaceutical services
companies serving the United States, Canada and selected global markets.
Servicing both healthcare providers and pharmaceutical manufacturers in
the pharmaceutical supply channel, the Company provides drug
distribution and related services designed to reduce costs and improve
patient outcomes. AmerisourceBergen's service solutions range from niche
premium logistics and pharmaceutical packaging to reimbursement and
pharmaceutical consulting services. With over $80 billion in annualized
revenue, AmerisourceBergen is headquartered in Valley Forge, PA, and
employs approximately 13,000 people. AmerisourceBergen is ranked #32 on
the Fortune 500 list. For more information, go to www.amerisourcebergen.com.
John Havrilla, 610-727-7443
Kaitlin Cavanaugh, 610-455-2749